Forgotten login details

Have you forgotten your login email/password or both? Read the instructions below to find out how these can be recovered.

Step 1: Email

  • If all attempts at entering the sign-up email have failed or you don't know, then give us a call at 1800 934 117, and we will be happy to help

Step 2: Password

  • Click on Forgot Password? link  (underneath the Google login button)
KB forgot password
  • Enter your email
  • Click on SUBMIT
    • If we find an email match, you will be sent a password reset email 
  • Open the email and follow the link to reset your password

Need a little help?

Just email us at or call our friendly Australian support team on 1800 934 117.