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How do I get a copy of my invoice/receipt?

A copy of the invoice and receipt is sent to the main account holder whenever a payment is completed.

Copies of all invoices can also be found within the account holder’s Billing Portal.

Step 1: Locate the invoice/receipt

  • Select KB Login Icon from the top right corner of the home page

Main Menu Bar

  • Open the account menu by clicking on your name (top right-hand corner)
  • Select BILLING PORTAL from the drop-down menu

KB - Account Menu

  • Click on the line for the transaction you're interested in

    KB - Subscription - inv history screen

  • Another window will open, allowing you to Download invoice or Download receipt.
KB inv download 1
  •  The documents are downloaded as a PDF, which you can save or print

Step 2: I want a copy of an unpaid invoice.

If you would like a copy of an unpaid invoice, the process for downloading it is a little different because you won't see the same window; instead, you'll see this one:

  • Click on the down arrow to download
KB inv not paid download

    Need a copy of an invoice from before March 2023?

    In March 2023, we changed payment processing from eWay to Stripe. Invoices from before this change are retained in our backend system but aren't visible on the front end. Please contact our Support team, and they will be happy to provide you with copies of any invoices.

    Need a little help?

    Just email us at support@australiantenders.com.au or call our friendly Australian support team on 1800 934 117.