How do I get a copy of my invoice/receipt?

A copy of the invoice and receipt is sent to the main account holder whenever a payment is completed.

Copies of all invoices can also be found within the account holder’s Billing History, providing an invoice is paid status.  

Step 1: Locate the invoice/receipt

(if the invoice is not paid, go to step 2)

  • Select KB Login Icon from the top right corner of the home page

KB Main Menu

  • Click on ACCOUNT (top right-hand corner)
  • Select INVOICES from the drop-down menu
KB - Account Menu
  • Click on the DOWNLOAD option next to the transaction you are interested in

(If the invoice status is not paid, you cannot see the download option button.)
KB inv download

  • The invoice will download to your PC if the payment was processed via eWay.  
  • To obtain a receipt for eWay transactions, please contact our support team
  • If the payment was processed via Stripe, another window will open, allowing you to Download invoice or  Download receipt.
KB inv download 1
  •  The documents are downloaded as a PDF which you can save or print

Step 2: I want a copy of an invoice that is not paid.

If you would like a copy of an invoice that is not paid, the process to download is a little bit different because you don’t see the download option.

  • Click on the action option next to the transaction you are interested in
  • On the new window, click on the down arrow to download
KB inv not paid download

    Need a little help?

    Just email us at support@australiantenders.com.au or call our friendly Australian support team on 1800 934 117.