How to update your payment details

Follow the steps in this article on how to update your payment details for your account.

Whether it’s a lost or stolen card, a change in account ownership or your card expired, we’ve made updating your payment details for your subscription easy - no fuss needed.

We are currently transitioning all subscriptions from the eWay billing system to the Stripe billing system. How you update your card details depends on the system! We have included the steps below that show you how to work out which billing system is processing your subscription.

Step 1: Go to your subscription page

  • Click on KB - Login Icon(top right-hand corner)
Main Menu Bar
  • Click on ACCOUNT( top right corner)
  • Select SUBSCRIPTION from the drop-down menu
KB - Account Menu

Step 2: Add a new payment method

  • In the PAYMENT METHODS section, select
    • + Add Payment Method
KB - Subscription Page
KB Payment method
    • Enter your new/updated card details
    • Click Add
    • This new payment will automatically be set as the default payment method

Optional: Manage Payment Methods

If you want to change the default payment method over to another option in your list of options, or otherwise, if you want to delete your old payment method,

  • Click on the three dots to the right and select either Make Default or Delete
KB Payment method

Need a little help?

Just email us at or call our friendly Australian support team on 1800 934 117.