Only the primary account holder (the person who initially registered the account) can create and manage additional users.
The number of users that you can add depends on your subscription plan:
- Core plan - 10 users (inc the main account holder)
- Premium plan - 20 users (inc the main account holder)
Step 1: Add a User
- Select
from the top right corner of the home page
- Click ACCOUNT (top right-hand corner of the home page)
- Select USERS from the drop-down menu
- Click ADD USER and complete the relevant fields
- Click SAVE
Once saved, the new user will receive an email containing their temporary login details.
Step 2: Set Up Alerts
Users can set up their own alerts after logging in. If a user would like to receive a copy of your alerts instead, refer to this guide for instructions.
Step 3: Delete a User
- Select from the top right corner of the home page
- Click ACCOUNT (top right-hand corner of the home page)
- Select USERS from the drop-down menu
- Click Actions next to the relevant user
- Click Delete User
- Confirm by clicking DELETE
User Has Never Logged In?
If a user hasn't logged in, they may have missed their initial invite. You can resend it by following these steps:
- Click ACCOUNT (top right-hand corner of the home page)
- Select USERS from the drop-down menu
- Click Actions next to the relevant user
- Select Send User Invite
Need a little help?
Just email us at support@australiantenders.com.au or call our friendly Australian support team on 1800 934 117.