1. Help Centre
  2. Cancelling My Subscription

How to Unsubscribe / Cancel Auto Renewal

We understand that an ongoing subscription may not suit you.

Cancel auto-renewal on subscriptions

To use the subscription unsubscribe function on the website:

  • Log in to your account and choose Subscription.
  • On the Subscription page, you will find the link to cancel your account's renewal there, and you will not be billed beyond the date it finishes. Refer to the image below. 

Usubscribe

  • When you have clicked on the 'Cancel automatic renewal' button, we will send you an email confirmation of your cancellation.

  • You have the option to also fill out our Unsubscribe form here.

  • To unsubscribe from our marketing emails, ensure to click on the 'yes' option on the form. You can also email us on support@australiantenders.com.au.


NOTES:

  • There are no pro-rata refunds for cancellation during the initial or subsequent renewal terms.
  • If you are having trouble logging in, you can reset your password or reset your username.
  • If would like us to assist, please contact the Support Team and let them know at least one day before your subscription expires.
  • If you would like to stay subscribed but prefer not to have your account auto-renewed, email to the Support Team or phone: 1800 934 117, and we will adjust your account settings for you.